Director of FFXIV addresses server issues; gives free subscription time and peak hours info
Naoki Yoshida, the director, and producer of Final Fantasy XIV acknowledged the login issues and server problems that have surrounded Endwalker‘s early access launch. He explained why these problems persist in the FFXIV Blog. In general, the sheer volume of players trying to log into the server has led to hardware issues.
Yoshida San extensively apologized for the lengthy, unimaginable queue times and frequent disconnections during login. It’s mostly a problem with hardware and resources, so there’s not much you can do to fix it. He did offer some suggestions to mitigate the problem.
No Charge for Time
First, FFXIV subscribers will receive seven days of free game time to their account beginning on December 7. This includes players who own the full version of the game and who have a 30-day free subscription. Yoshida–san also stated that they are considering offering additional game time if congestion issues persist. However, that decision will be made at a later date.
Square Enix shares FFXIV peak hours
To alleviate the problems, players were asked to share information about peak hours in FFXIV. This will allow players to anticipate when there may be more space to log in, avoid long queues, and reduce the chance of disconnect errors. Here are the times for each region’s Data Centers.
Many have experienced disconnections and prompts during queue processing and when trying to reach the character selection screen. Yoshida San clarified the meaning of each error for players who want to understand what is happening.
If more than 17,000 people are waiting in the login queue, an error 2002 may occur. This prevents other players from joining the queue. This error can also occur if the internet connection suffers from packet loss or is unstable. If you are using Wi-Fi, it is recommended that you use a wired internet connection.
When the login management server is down, errors 4004, 5003, and 5006 will occur. This basically means that if you wait too long in a lobby queue, you may be disconnected. They have previously extended the lobby session window, but they are currently working to extend it further.